This depends on the ticket conditions on your ticket(s).

Canceling a ticket always costs money. The exact ticket conditions of your booking can be found on MyGate1.

Are you sure you want to cancel your ticket and pay additional fees? Call us as soon as possible. You need to cancel your ticket at least 3 days before departure to correctly cancel your ticket.

Our phone number can be found on your booking confirmation and/or ticket. Doesn’t your service package offer support on the phone? Fill out this form as soon as possible.