Frequently Asked Questions
For all other questions, please reach out to us. We kindly ask to keep your TripID at hand. Your TripID can found in the top right corner of our e-mails.
- Contact form
Please fill out your request via this contact form (we'll reply within 5 working days);
- Information number Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday 09:00 - 17:30h (local time, public holidays excluded) Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday 1pm - 9:30pm (local time, public holidays excluded)
* Please note that you might experience longer waiting times due to a high volume of contacts regarding the Coronavirus in China
In case of an emergency (such as denied boarding) we are available outside of office hours. Please be aware that we can only assist in case of a valid emergency, as other emergencies might be waiting. We kindly ask for your understanding. You can contact us at number: +442039666385.